Yatai Heavy Industry will never disappoint any customer, your satisfaction is our starting line
★ Timely and thoughtful service, 24 hours a day;
★ Think what you think, respond when you call, and help when there is difficulty;
★ Lifetime service, free machine inspection once a year;
★ Solve your worries and eliminate potential hidden dangers in the process of equipment damage and use due to improper maintenance or use;
★ Never deceive customers who do not understand the product or the price;
(1) Never purchase unknown materials or raw materials from small steel plants;
(2) Do not purchase supporting components from irregular manufacturers;
★ Strictly implement national standards, and the specifications require that each component be carried out in accordance with the process procedure;
★ High positioning: produce professional products, and strictly prohibit low, inferior, and inferior products from appearing on the Yatai production line;
★ Never supply low-quality products to customers;
After receiving users’ reports of difficult problems in product use and applications for purchasing repair parts, we will follow the principle of “repair and guarantee operation first, and then divide responsibility” to ensure that an accurate and complete answer will be given within 2 hours (Nearland will Rush to the scene to deal with the problem within 2 hours).
■ The sales service is closely coordinated and managed by the sales service department.
■ In Beijing, Shanghai, Xi’an, Lanzhou, Chongqing, Wuhan, Xining, Guangzhou, Shenzhen and other regional central cities, more than a dozen resident after-sales service centers have been established, and more than 20 powerful agents have been identified, and they are in permanent locations. , The agent has a sufficient reserve of accessories.
■ The manager of each sales service company (center) is the first person in charge of after-sales service.
■ Regularly conduct technical training for all sales and service personnel every year to continuously improve the quality of service personnel.
■ A complete tracking file is established for each device shipped from the factory.